Privacy Policy
Last updated: 1 September 2026
This Privacy Policy explains how Niarisma Limited, trading as Omnia Holistic Centre (“Omnia”, “we”, “us” or “our”), collects, uses, stores and protects personal information.
Omnia Holistic Centre provides rooms and associated premises and facilities for use by independent practitioners, schools, clinics, groups and other organisations.
Omnia does not provide therapy, healthcare or other professional services to practitioners' clients. Practitioners using rooms at Omnia operate independently and are responsible for their own professional services, client relationships, appointments, payments and professional records.
1. Who we are
The data controller is:
Niarisma Limited
Trading as Omnia Holistic Centre
16B Essex Road
London N1 8LN
Email:contact@omniaholisticcentre.co.uk
ICO registration number: ZB780165
For questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.
2. Who this Privacy Policy applies to
This Privacy Policy applies to personal information we process in connection with:
independent practitioners and prospective practitioners;
schools, clinics, groups and other organisations renting or enquiring about rooms;
representatives and members of those organisations;
people making enquiries through our website, email, telephone or other communication channels;
visitors to our website;
visitors to the premises where their image is captured by our CCTV; and
people who choose to receive communications from Omnia.
Independent practitioners are responsible for personal information they collect and process in connection with their own clients, patients, students or participants.
Omnia does not routinely collect or process practitioners' client medical records, treatment records or other confidential professional records.
3. Personal information we collect
The personal information we collect depends on your relationship with Omnia.
Independent practitioners and prospective practitioners
When you enquire about renting or using a room at Omnia, or subsequently enter into a room rental arrangement with us, we may collect:
your name;
email address;
telephone number;
business or practice name;
type of practice;
professional qualifications;
professional registration details;
professional insurance details and certificates;
identification documents;
website details;
information contained in your room rental agreement;
room usage and booking information; and
correspondence relating to your relationship with Omnia.
We do not normally require practitioners to provide information about their own clients.
Schools, clinics, groups and other organisations
Where an organisation rents or enquires about rooms at Omnia, we may collect information about the organisation and personal information concerning its representatives, authorised contacts, practitioners, teachers, trainers or other relevant individuals.
This may include names, contact details, professional information, insurance information and information necessary to administer the room rental arrangement.
Website enquiries
If you contact Omnia through our website contact form, we may collect:
your name;
email address;
telephone number; and
the information you choose to include in your message.
Please do not provide confidential medical, health or treatment information through the Omnia website contact form.
CCTV
We operate a CCTV camera at the entrance to Omnia Holistic Centre for security, crime prevention and the protection of people and property.
The camera may record images of practitioners, clients, visitors and other individuals entering or leaving the premises.
We process CCTV footage on the basis of our legitimate interests in maintaining the security and safety of our premises, people and property.
CCTV footage is normally retained for 7 days and is then automatically deleted or overwritten. We may retain specific footage for longer where reasonably necessary in connection with a security incident, suspected crime, insurance matter, legal claim or legal obligation.
Access to CCTV footage is restricted to authorised persons. Where reasonably necessary or required by law, relevant footage may be disclosed to the police, insurers, legal advisers or other appropriate authorities.
4. How we collect personal information
We may collect personal information:
directly from you;
when you contact us by email, telephone, WhatsApp or through our website;
when you enquire about renting a room;
when you enter into or manage a room rental arrangement;
when you provide professional, registration, identification or insurance documentation;
when you use our room booking system;
through our website and associated technologies; and
through CCTV at the entrance to the premises.
5. How we use your personal information
We may use personal information to:
respond to enquiries;
discuss and arrange room rentals;
enter into and administer room rental agreements;
manage room bookings and access to the premises;
communicate with practitioners and organisations using the premises;
issue and maintain invoices and financial records;
verify professional qualifications, registration and insurance where appropriate;
maintain appropriate business and contractual records;
manage website practitioner profiles where permission has been given;
maintain the security and safety of the premises;
prevent, investigate or respond to security incidents;
comply with our legal, accounting and regulatory obligations;
establish, exercise or defend legal claims; and
send communications where you have agreed to receive them or where otherwise permitted by law.
We do not sell personal information.
6. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to enter into or perform a room rental agreement with you.
Legitimate interests — where processing is reasonably necessary for operating and administering Omnia, managing the premises and room rental arrangements, communicating with practitioners, maintaining security, preventing crime and protecting people and property, provided those interests are not overridden by your rights.
Legal obligation — where we need to process information to comply with applicable legal, tax, accounting or regulatory requirements.
Consent — where we specifically ask for and rely upon your consent, for example for certain optional communications or website features where applicable.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
7. Special category information
Omnia does not normally need to collect health information or other special category personal information from practitioners' clients.
Practitioners are independently responsible for any health, treatment or other special category information they collect in connection with their own professional activities.
Please do not send confidential medical, health or treatment information relating to yourself or another person to Omnia unless it is genuinely necessary and you have an appropriate reason for doing so.
If we receive special category information unexpectedly, we will handle it appropriately and only retain it where necessary and lawful.
8. Practitioner clients and professional records
Practitioners using rooms at Omnia operate independently.
They are responsible for their own:
client relationships;
appointments;
client payments;
consent;
professional and treatment records;
confidentiality;
data protection obligations; and
retention and security of client information.
Omnia does not routinely arrange appointments for practitioners, collect their client payments or hold or access their client treatment or medical records.
If you are a client of an independent practitioner operating from Omnia and have a question about how that practitioner handles your personal information, you should contact the practitioner directly.
9. Room booking system – Therapeuta
Omnia uses Therapeuta to assist with room booking and room-use administration.
For this purpose, practitioner information such as name and email address may be processed through the system.
Practitioners should not use Omnia's room booking arrangements to enter confidential client health or treatment information unless specifically authorised and appropriate.
Therapeuta is a service provided by Health Networks Ltd.
10. Email, telephone and WhatsApp
Omnia may communicate with practitioners and prospective practitioners by email, telephone and, where appropriate, WhatsApp.
We currently use Google services for business email.
WhatsApp may be used for direct communication with practitioners. Omnia does not use WhatsApp to manage practitioners' relationships with their own clients.
Messages may be retained where reasonably necessary to maintain a record of an enquiry, rental arrangement or business communication.
11. Payments and financial information
Practitioner room-rental payments are normally made by bank transfer.
We maintain invoices, payment records and other financial information necessary for accounting and business administration.
Omnia does not need to store practitioners' online banking credentials or payment-card details for these payments.
Financial information may be shared with our accountant and other professional advisers where reasonably necessary.
12. Who we share personal information with
Where necessary, we may share personal information with organisations that help us operate Omnia or meet our legal obligations.
These may include:
our accountant;
website and hosting providers;
room-booking service providers;
email and communication providers;
IT and technology providers;
professional advisers;
insurers;
law enforcement agencies or other authorities where necessary or required by law; and
other service providers where reasonably necessary for the operation of the business.
We only share information where there is an appropriate reason to do so.
We do not sell or rent personal information to third parties.
13. Squarespace and our website
The Omnia website is hosted using Squarespace.
Squarespace may process certain technical information when you visit the website, including information relating to your device, browser, IP address and use of the website.
Squarespace may also use cookies and similar technologies necessary to operate and secure the website.
Further information about cookies and similar technologies is available in our Cookie Policy.
14. Google Maps and third-party content
Our website may include Google Maps or other third-party content.
When third-party content is loaded, the third-party provider may receive technical information such as your IP address and device or browser information and may use cookies or similar technologies.
Where required, non-essential third-party content will be subject to the cookie choices available on our website.
15. Marketing and communications
We may occasionally send email communications to practitioners or other professional contacts where we have an appropriate lawful basis to do so.
We do not use telephone, SMS or WhatsApp for general marketing communications.
Where consent is required, we will ask for it.
You can ask us to stop sending marketing communications at any time by contacting:
contact@omniaholisticcentre.co.uk
We may retain a minimal suppression record where necessary to ensure that we respect an unsubscribe or objection.
16. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, regulatory or contractual requirements.
Our usual retention periods are:
General enquiries that do not result in a rental relationship: normally up to 12 months where needed.
Unsuccessful practitioner or room-rental enquiries: normally up to 12 months.
Room rental agreements and associated contractual records: generally up to 6 years after the rental relationship ends, where necessary for legal or contractual purposes.
Financial and accounting records: generally retained for the period required by applicable tax and company law, normally at least 6 years from the end of the relevant accounting period where required.
Identification, professional registration and insurance documents: normally for the duration of the rental relationship and for up to 12 months afterwards, unless there is a reason or legal requirement to retain them for longer.
Room-booking information: retained only for as long as reasonably necessary for administration, accounting or legal purposes.
Marketing information: until you unsubscribe, withdraw consent or object, subject to retaining a minimal suppression record where appropriate.
CCTV footage: normally 7 days, after which it is automatically deleted or overwritten. Specific footage may be retained for longer where necessary in connection with a security incident, suspected crime, insurance matter, legal claim or legal obligation.
We may retain information for longer where necessary to establish, exercise or defend legal claims or where required by law.
17. How we protect personal information
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Personal information may be held on password-protected computers, mobile devices, cloud-based services and, where necessary, in paper records.
Access is limited to people who reasonably need the information for business, accounting, legal or administrative purposes.
Practitioners remain responsible for the security of their own professional and client records.
18. International transfers
Some of the technology providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.
These may include adequacy regulations or approved contractual safeguards.
19. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete personal information in certain circumstances;
ask us to restrict processing in certain circumstances;
object to processing based on legitimate interests;
object to direct marketing;
request transfer of certain information in a portable format where applicable; and
withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, contact:
contact@omniaholisticcentre.co.uk
We may need to verify your identity before responding to a request.
20. Complaints
If you have concerns about how Omnia handles your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, the services and technologies we use, or legal and regulatory requirements.
The latest version will be published on our website with the date of the most recent update.